Legal

Privacy Policy

This Privacy Policy explains how MyEzyTrips collects, uses, stores, and protects information when agents, customers, administrators, and visitors use our platform.

Last updated: 8 June 2026

1. Information We Collect

We may collect account details, business profile details, booking information, wallet and payment records, support chat messages, uploaded documents, technical logs, device information, and usage activity needed to operate the MyEzyTrips platform.

2. How We Use Information

We use information to create and manage accounts, process bookings, provide travel services, manage wallet transactions, send booking confirmations, improve platform security, provide support, prevent misuse, and comply with operational or legal obligations.

3. Booking and Supplier Data

For travel bookings, relevant passenger, agent, booking, hotel, activity, and payment information may be shared with suppliers, payment processors, or service providers only where required to complete or support a booking.

4. Cookies and Tracking

We use cookies and similar technologies for secure login sessions, user preferences, analytics, and support chat functionality. More details are available in our Cookie Policy.

5. Data Storage and Security

We apply reasonable technical and organisational safeguards to protect information, including authenticated access, access controls, secure infrastructure, and audit logging where appropriate.

6. Data Retention

We retain data for as long as needed to provide services, support bookings, maintain financial records, resolve disputes, prevent fraud, and meet business or legal requirements.

7. Your Rights

Depending on your location and applicable law, you may request access, correction, deletion, or restriction of certain personal data. Requests can be submitted through our support channels.

8. Contact

For privacy questions, contact the MyEzyTrips support or administration team through the platform support chat or official contact channels.